Return policy

Jarpega.com offers a 30 day return period from the date of receipt of the product. The 30-day return policy of www.jarpega.com allows you to return the products you want in case you are not completely satisfied with your purchase.

This return policy does not affect your legal customer rights .

 

Damaged, defective or incorrect products

Product damaged during shipping

If you receive a damaged product during shipping, you can return it within 5 days from the date of receipt of the order. Get in touch with us.

Wrong product:

You can return the product to us within 30 days from the date of receipt of the order. Get in touch with us

Defective product: 30 days from the date of receipt

You can return a defective product within 30 days from the date of receipt of the order. Get in touch with us.

Defective product: between 30 days and 2 years from the date of receipt

Keep all the information regarding the guarantee of your product. Contact the manufacturer to try to fix the problem. If the manufacturer cannot resolve the problem, please contact us so we can help you exercise your warranty right.

Defective product: 2 years after receipt date

Keep all the information regarding the guarantee of your product. Contact the manufacturer to try to fix the problem.

Amazon.es offers its clients a legal guarantee of 2 years from the date of receipt of the product. Therefore we do not accept returns of products once this period of time has passed.

Note: In order for JARPEGA to send you a replacement for a damaged, defective or incorrect product, the original product must be returned beforehand. If you do not return the original product to us, the product will not be refunded.

Circumstances under which you can return a product

You can return the products within 30 days from the date you received your package, according to the following conditions:

Note: if the reason for the return of the product is not due to the fact that it arrived damaged, defective or incorrect, we will not refund the amount of shipping costs, or any other service related to your order; We will only refund the amount of the product.

 

Who pays for the return shipping costs?

If you return a product to us due to an error on the part of www.jarpega.com, we will bear the cost of the return at all times. If you want to develop a product without there having been any error on the part of www.jarpega.com, the client must take charge of said shipment. In both cases, the returned merchandise will be awaiting review (review period 4 business days from receipt).